Privacy Policy 2025
Custom Build Homes is committed to protecting your personal data and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Who We Are
Custom Build Homes operates as an estate agency specializing in self-build and custom home opportunities. Our registered office is at [Insert Address]. For the purposes of data protection law, we are the data controller of your personal information.
- Information We Collect
We may collect and process the following personal data about you:
• Identity Data: Name, title, and date of birth.
• Contact Data: Address, email address, and telephone number.
• Financial Data: Information about your budget, mortgage, or financing arrangements where relevant to our services.
• Transaction Data: Details of property transactions you are involved in.
• Technical Data: IP address, browser type, and usage data when you interact with our website.
• Special Category Data: In limited circumstances, we may process sensitive data, such as for compliance with legal obligations (e.g., anti-money laundering checks).
• Identity Data: Name, title, and date of birth.
• Contact Data: Address, email address, and telephone number.
• Financial Data: Information about your budget, mortgage, or financing arrangements where relevant to our services.
• Transaction Data: Details of property transactions you are involved in.
• Technical Data: IP address, browser type, and usage data when you interact with our website.
• Special Category Data: In limited circumstances, we may process sensitive data, such as for compliance with legal obligations (e.g., anti-money laundering checks).
- How We Use Your Information
We use your personal data for the following purposes:
• To provide our estate agency services, including facilitating property transactions.
• To comply with legal and regulatory requirements, such as anti-money laundering (AML) checks.
• To communicate with you regarding properties, services, or updates you have requested.
• To improve our website and user experience.
• For marketing purposes, where you have given consent to receive such communications.
• To provide our estate agency services, including facilitating property transactions.
• To comply with legal and regulatory requirements, such as anti-money laundering (AML) checks.
• To communicate with you regarding properties, services, or updates you have requested.
• To improve our website and user experience.
• For marketing purposes, where you have given consent to receive such communications.
- Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Contractual Necessity: To perform the services you have requested.
• Legal Obligation: To comply with regulatory requirements, such as AML laws.
• Legitimate Interests: To improve our services, operate our business, and send communications relevant to your interests.
• Consent: For optional marketing communications, which you can opt out of at any time.
• Contractual Necessity: To perform the services you have requested.
• Legal Obligation: To comply with regulatory requirements, such as AML laws.
• Legitimate Interests: To improve our services, operate our business, and send communications relevant to your interests.
• Consent: For optional marketing communications, which you can opt out of at any time.
- Sharing Your Information
We may share your personal data with:
• Professional advisers, such as solicitors or mortgage brokers, involved in your transaction.
• Regulatory bodies or law enforcement agencies, as required by law.
• Service providers who assist us with IT, marketing, or administrative functions.
We do not sell or share your data for marketing purposes with third parties without your consent.
• Professional advisers, such as solicitors or mortgage brokers, involved in your transaction.
• Regulatory bodies or law enforcement agencies, as required by law.
• Service providers who assist us with IT, marketing, or administrative functions.
We do not sell or share your data for marketing purposes with third parties without your consent.
- Retention of Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
- Your Rights
You have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any inaccurate or incomplete data.
• Erasure: Request the deletion of your data where it is no longer needed.
• Restriction: Request limitations on the processing of your data.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Data Portability: Request a copy of your data in a portable format.
To exercise your rights, please contact us at [Insert Contact Information].
• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any inaccurate or incomplete data.
• Erasure: Request the deletion of your data where it is no longer needed.
• Restriction: Request limitations on the processing of your data.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Data Portability: Request a copy of your data in a portable format.
To exercise your rights, please contact us at [Insert Contact Information].
- Data Security
We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse. However, we cannot guarantee the security of information transmitted online, and you share information at your own risk.
- Cookies
Our Website uses cookies to enhance your browsing experience. For more information, please refer to our [Cookie Policy].
- Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you directly where required.
- Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint, please contact:
Data Protection Officer
Custom Build Homes
[Insert Address]
[Insert Email Address]If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.
Thank you for trusting Custom Build Homes with your personal data. We are committed to ensuring your privacy is protected.
Data Protection Officer
Custom Build Homes
[Insert Address]
[Insert Email Address]If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.
Thank you for trusting Custom Build Homes with your personal data. We are committed to ensuring your privacy is protected.