Terms & Conditions

Welcome to the Custom Build Homes website (the “Website”). By using this Website, you agree to comply with and be bound by the following terms and conditions (“Terms”), which govern your use of our services. If you do not agree with these Terms, please refrain from using our Website.
 
1. About Us
Custom Build Homes operates as an estate agency specialising in self-build and custom home opportunities. Our registered office is at 
8 Houstoun Int. Business Park
Livingston
EH54 5DW
 
2. Use of the Website
•This Website is provided for general information purposes only and is subject to change without notice.
• You may not use the Website for any unlawful purpose, including but not limited to distributing harmful software or engaging in fraudulent activity.
• We reserve the right to suspend or restrict access to the Website at any time without notice.
 
3. Property Listings
•All property listings and descriptions on the Website are for guidance only and may be subject to change. While we strive for accuracy, we do not guarantee that the information provided is complete or free from errors.
• Availability of properties is subject to change, and all offers are made subject to contract.
 
4. Privacy and Data Protection
•We are committed to protecting your privacy and processing your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
• For details on how we collect, use, and protect your personal information, please refer to our [Privacy Policy].
• By using this Website or contacting us, you consent to the processing of your personal data as described in our Privacy Policy.
 
5. Intellectual Property
•All content on the Website, including text, images, and branding, is the intellectual property of Custom Build Homes unless otherwise stated.
• You may not reproduce, distribute, or use any part of this content without prior written consent.
 
6. Limitation of Liability
•We strive to keep the Website secure and free from errors. However, we do not accept liability for any loss or damage resulting from the use or inability to use the Website, except where required by law.
• This includes but is not limited to financial loss, data loss, or any indirect or consequential loss.
 
7. Third-Party Links
•The Website may contain links to third-party websites for your convenience. We are not responsible for the content or policies of these websites and recommend you review their terms and conditions before use.
 
8. Governing Law
•These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
 
9. Changes to the Terms
•We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to the Website. Please check this page regularly to stay informed.
 
Contact Us
If you have any questions about these Terms or require further assistance, please contact us at hello@custombuildhomes.co.uk.
By using this Website, you confirm that you accept these Terms and agree to comply with them. Thank you for choosing Custom Build Homes.

SMS Marketing – Terms & Conditions

Last updated: Nov 2025

These Terms & Conditions explain how Custom Build Homes (BuildStore Custom Build LTD)(“we”, “us”, “our”) uses SMS (text message) communications for marketing and customer updates. By providing your mobile number and opting in to receive SMS messages from us, you agree to the following terms.

1. Purpose of SMS Communications

We use SMS messaging to deliver:

  • Marketing promotions and special offers
  • Updates relating to our products or services
  • Event reminders and follow-ups
  • Customer support messages when requested

We will not use SMS to send unrelated content nor share your number with third parties for their own marketing.

2. Opt-In Consent

By subscribing to our SMS service, you confirm that:

  • You are the owner or authorised user of the mobile number provided
  • You give clear permission for us to send automated and non-automated marketing messages
  • You understand message frequency may vary depending on campaign activity

You may subscribe by completing an online form, ticking a consent box, or sending a keyword to the designated number.

3. Opt-Out (Unsubscribe)

You can stop receiving SMS messages at any time by replying with STOP.
Once processed, you will no longer receive marketing texts from us unless you choose to opt in again in the future.

4. Message Frequency & Charges

  • Message frequency varies based on active campaigns.
  • Standard messaging and data rates may apply depending on your mobile provider.
  • We are not responsible for charges billed by your mobile carrier.

5. Data Protection & Privacy

  • Your personal data, including your mobile number, is stored securely and used in accordance with our Privacy Policy.
  • We do not sell, rent, or share your mobile number with external companies for their own marketing.
  • Data is retained only as long as necessary to fulfil SMS marketing purposes.

6. User Responsibilities

You agree to:

  • Provide accurate and up-to-date contact information
  • Notify us if your number changes
  • Be responsible for any mobile carrier fees incurred

7. Service Availability

While we aim to deliver all SMS messages promptly, delivery times may be affected by:

  • Network congestion
  • Mobile carrier outages
  • Technical issues

We are not liable for delays or failures outside our control.

8. Age Requirement

Our SMS services are intended for individuals aged 16 or over. By opting in, you confirm that you meet this requirement.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Any significant changes will be communicated via our website or SMS notification.

10. Contact Us

For questions, support, or to formally withdraw consent, contact us at: hello@custombuildhomes.co.uk